How your customer service representatives treat your customers can make the difference between a loyal returning customer who will become an ambassador for your company, or a lost opportunity or negative press with others. Everything your representatives do that is customer facing makes a difference. Whether it's a phone call, email, or face-to-face interaction, they all matter. For this course you will work with your customer service representatives to identify the actions you and the team will take to strengthen the quality of customer service your customers receive. By completing this course, you will know how to implement the key elements needed to deliver quality service with your team.
The Result:
Implement the key elements of quality service with your team
This is available as part of
