Customer Service Management

Managers strengthen their skills to build great teamwork among their employees and team.

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This item contains several different items. Purchasing this item includes all of the component items listed below.

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About

If you manage employees who interact with customers on a regular basis, then the Customer Service Management courseware is for you. This courseware will help you shape the direction of your customer service team, teach you how to provide feedback to your customer service agents, and help you inspire and motivate your employees.

You'll also spend time focused on learning how to coach your customer service agents to higher levels of performance. When you take the time to strengthen your skills to coach and manage your customer service agents, you'll find your team is more successful, your customers are happier, and you'll see an increase in the bottom line.

This course bundle includes the following 8 bite sized mobile ready courses:

  1. Shaping the Direction of Customer Service
    Determine what you will do to help direct the company’s customer service strategy
  2. Inspiring and Motivating Customer Service Agents
    Learn how to inspire and motivate your customer service team
  3. Giving Feedback to Your Customer Service Agents
    Customer Service agents receive feedback on their performance
  4. Customer Service Coaching
    Provide the right level of coaching to your customer service agents
  5. Customer Service Quality
    Implement the key elements of quality service with your team
  6. Customer Feedback and Insight
    Find out from your customers what you and your team can do differently
  7. Onboarding New Customer Service Agents
    Help new hires be successful in the first few weeks of their new role
  8. Managing Remote Customer Service Teams
    Determine what is required to successfully manage a remote customer service team

This is available as part of

Customer Service
A Vado Learning Track
Vado Learning Tracks provide learners with recommended course bundles to be taken to together for an in-depth development experience. The Customer Service Learning Track compr
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Video Running Time (minutes)
80:00
Product Type
E-Learning
Course ID
VB-14

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

1. Shaping the Direction of Customer Service
As a leader focused on customer service, it is your role to determine how serving your customers supports the company's overall direction and strategy. By setting and leading the direction of customer service, creating accountabilities, and communicating this vision to others, you will be able to he... read more
Interactive course with lessons, pre-test, and post-test
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2. Inspiring and Motivating Customer Service Agents
While there are a number of things you can do to motivate and inspire your team, there are a handful of actions that are effective no matter what type of organization you work for and who you have on your team. Certainly there will be individual differences between your team members, however the act... read more
Interactive course with lessons, pre-test, and post-test
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3. Giving Feedback to Your Customer Service Agents
Feedback is essential to anyone's success. We need feedback to understand what we're doing well and what we're not doing well. This information helps us know what we must continue doing and what we must improve or stop doing. Feedback helps us know where we stand and clarifies what we need to do to ... read more
Interactive course with lessons, pre-test, and post-test
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4. Customer Service Coaching
Leadership is one of the most important assets an organization can possess--and you, no matter what your leadership level may be, are a part of that asset. One of the critical skills needed of leaders is to effectively coach others. Without great coaching, an organization will never be able to achie... read more
Interactive course with lessons, pre-test, and post-test
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5. Customer Service Quality
How your customer service representatives treat your customers can make the difference between a loyal returning customer who will become an ambassador for your company, or a lost opportunity or negative press with others. Everything your representatives do that is customer facing makes a difference... read more
Interactive course with lessons, pre-test, and post-test
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6. Customer Feedback and Insight
Customer feedback is essential for success. Feedback helps customer service representatives and companies determine what is important to customers and what they need. Without customer feedback, a company would struggle to meet the needs of the customer, thus failing to grow and achieve its business ... read more
Interactive course with lessons, pre-test, and post-test
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7. Onboarding New Customer Service Agents
When customer service representatives start a new job, they have a lot of questions. New hires want to know about their work, their responsibilities, and what they need to do. In addition, new representatives often wonder how they'll fit in. They want to know what type of contribution they'll make a... read more
Interactive course with lessons, pre-test, and post-test
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8. Managing Remote Customer Service Teams
Issues such as working with remote technology, managing various work schedules, and coordinating time zones are all part of leading a virtual team. And while each of these elements is vital to your success, it's easy to get lost in the virtual aspects of managing your team, and thus lose sight of wh... read more
Interactive course with lessons, pre-test, and post-test
View details