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About
Program Highlights
Sustained customer-focused innovation takes a disciplined approach to five key practices: empathy, clarity, commitment, agility, and leadership. Walk in your customers’ shoes to intuitively understand their experience. Be fully aware of your organization’s strengths and weaknesses. Build a common sense of direction and purpose among your employees. Take strategic, calculated risks but cut losses early and often. And as a leader, connect with others through personal stories and always leading by example.
Named one of 25 “Masters of Innovation” by Business Week in 2006, Lara Lee was a principal of Jump Associates prior to Continuum, and earlier was vice-president of Harley-Davidson’s Enthusiast Services Div. She earned a BA in Chinese Language from Brown University and MBA/MA degrees from The Lauder Institute and Wharton School, University of Pennsylvania
- Five practices for sustained innovation through a customer focus.
- How Apple’s self-awareness and customer-awareness turned it around.
- Successful customer-centric leaders walk the talk, with authenticity.
Sustained customer-focused innovation takes a disciplined approach to five key practices: empathy, clarity, commitment, agility, and leadership. Walk in your customers’ shoes to intuitively understand their experience. Be fully aware of your organization’s strengths and weaknesses. Build a common sense of direction and purpose among your employees. Take strategic, calculated risks but cut losses early and often. And as a leader, connect with others through personal stories and always leading by example.
Named one of 25 “Masters of Innovation” by Business Week in 2006, Lara Lee was a principal of Jump Associates prior to Continuum, and earlier was vice-president of Harley-Davidson’s Enthusiast Services Div. She earned a BA in Chinese Language from Brown University and MBA/MA degrees from The Lauder Institute and Wharton School, University of Pennsylvania
