5 Concluding the Customer Transaction

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This is a video chapter of

Customer Service
Part of 'Communication in the Workplace' Series
This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study. Insufficient attention to the needs of external customers can result in a loss of sales and profit for an organisation. Los... read more
DVD style course with completion certificate only
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About

Customer Service

This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study. Insufficient attention to the needs of external customers can result in a loss of sales and profit for an organisation. Loss of sales, jobs and productivity can also be a product of poor internal service.

The program looks at the following;

  • Defining customer service and customers
  • What makes for better customer service practices
  • The customer transaction
  • Sustaining good customer service
  • Concluding the customer transaction
  • Dealing with difficult customers
Course ID
2502E

Chapters

Chapter
5 Concluding the Customer Transaction