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About
This program focuses on both internal and external customers and clients using a fictional current affairs show 'On this Day' and its presenter Naomi Henderson as a case study. Insufficient attention to the needs of external customers can result in a loss of sales and profit for an organisation. Loss of sales, jobs and productivity can also be a product of poor internal service.
The program looks at the following;
- Defining customer service and customers
- What makes for better customer service practices
- The customer transaction
- Sustaining good customer service
- Concluding the customer transaction
- Dealing with difficult customers
This is available as part of
Communication in the Workplace Series
Set of 5 Videos
This 5 part Workplace Communication Series covers all aspects of communication in the modern day workplace including exploring what is communication, written communication and how to get it right, conflict, negotiation and the vital issue of customer service - both internally and external customers.... read more
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- Topics
- Communication Skills
- Customer Service
- Internal Customer
- Video Running Time (minutes)
- 26:13
- Product Type
- Video
- Course ID
- 2502
Handouts
- Description
- Download Leader's Guide Preview
- Leaders Guide
- Additional Resources
Only preview versions of handouts can be viewed without a license.
