Supervising the Difficult Employee

Nobody likes working with a difficult employee...and for supervisors, confronting that employee about his or her difficult behavior seems even worse. Supervising the Difficult Employee, however, will steer you through six main objectives that will help you redirect that employee. That employee's behavior may be non-productive, and negatively affects coworkers' performances--hence,the difficult employee.

This program begins by highlighting steps for determining the root problem, using accurate documentation, then helping the employee take corrective action. Who knows? You may find that your "problem" employee just needed guidance to be one of your "best".

You'll learn to:

• Identify problems and explain to the employee why his or her behaviour must change
• Follow a four-step process for gathering facts about the emplyee's behaviour
• Implement documentation procedures to support any necessary disciplinary action
• Determine disciplinary action and hold a corrective discussion with the employee