Products: 1 - 12 of 12
Products Per Page
Product View Style
American Tongues
Winner of the George Foster Peabody Award.
Southerners talk too slowly. New Yorkers are rude. New Englanders don't say much at all. Anybody who lives in the U.S. knows the clichés about how people in the various parts of the country handle the English language. American Tongues is the first documentary to explore the impact of these linguist... read more
Attitude Is Everything
Part of 'Just A Call Away' Series
Are your people always willing to go that extra mile for their callers? Are they totally committed when they answer the phone at going home time? Do they really listen to the needs of the customer? How often do they make (wrong) assumptions? Your people's mental approach to each caller has a huge im... read more
DVD style course with completion certificate only
Call Center Success
Customer Service Reps must be ready to communicate the voice and spirit of your organization as well as develop the initial influence and relationship with all your customers. This new program focuses on how the call centre, and the people who are part of it, can become an integral part of any organ... read more
It's Your Call
Part of 'Just A Call Away' Series
This video is packed with useful, practical tips for call centre staff with a common problem: how to achieve ever-increasing call rates and sales targets without jeopardising good customer care on the telephone. Packed with practical examples for increasing call effectiveness, the video shows that e... read more
DVD style course with completion certificate only
It's Your Call
Remarkable Customer C.A.R.E on the phone
When you think of the times you’ve had great experiences as a customer, you automatically think of the people who made those experiences happen for you. We all instantly know it when we encounter a remarkable customer service professional, so why is it that some customer service pros just stand out?... read more
DVD style course with completion certificate only
Just A Call Away Series
Set of 6 Dramatic & Impactful Videos for Call Centres
Train and motivate your customer service people to even higher levels of performance with the Just A Call Away Series of training videos. Each video, from this series of six, covers a vital element of telephone customer service. Use them together or individually, and you will train your people to gi... read more
Outbound Call, The
Part of 'Just A Call Away' Series
What kind of impact do your people make in the first few seconds of an outbound call? Are they clear about their objectives every time they dial out? This video will help you focus on the importance of knowing what you want to get from each conversation. And it uniquely addresses some of the most co... read more
DVD style course with completion certificate only
Process of Professional Collections, The
A Complete Training Course
A complete Training Course that makes it easier than ever to empower collectors with the communication and collection skills they need to be more successful in telephone collections.Ideal for:Debt CollectorsBill CollectorsCollection AgenciesAnyone who is looking to increase profit by improving debt ... read more
Really Angry Customer
Part of 'Just A Call Away' Series
How do your people handle calls from customers who are more than just annoyed - but downright angry? It happens in the best of companies. For all sorts of reasons. And it's your people on the phones that take the brunt of the anger. This video trains them in the skills they need to calm the customer... read more
DVD style course with completion certificate only
Ten-Minute Sales Skills
Whether you are training an experienced sales person or a new starter, the 50 activities in Ten- Minute Sales Skills will enable you to deliver fast and effective training that sticks. Each session is marked as being suitable for selling by telephone, on-site (where customers come to you, e.g. retai... read more
Understanding Customer Diversity
Part of 'Just A Call Away' Series
This training video illustrates why there is a need to recognise the differences between customers and how to respond to these differences in a positive manner. Encourage your people to put themselves in their customer's shoes - what sort of service do they expect? What would make them want to do bu... read more
DVD style course with completion certificate only
When You Can't Say Yes
Part of 'Just A Call Away' Series
Use this video to give your people practical strategies to successfully handle one of the toughest challenges they face: providing great service when they have to give a negative response. No-one likes having to say 'No', 'I can't', 'We don't' or 'It's just not possible', but often there is simply n... read more
DVD style course with completion certificate only
