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Improving Customer Care, 30 Practical Exercises
Customer care is critical to all companies and all companies have both internal and external customers. Customers are much more demanding these days – just think, when you are a customer, how high are your expectations? So equally, it is our responsibility to make sure our customers’ expectations ar... read more
Making Motivation Work, 30 Practical Exercises
Good motivation is too important to be left to chance, to say ‘Well, they will like it or lump it.’ ‘They’ll pull round once they get used to it’. The damage has been done, and may be long lasting. Drop these exercises into your leadership, management and team building courses to ensure improved mor... read more
Reducing Absenteeism, 30 Practical Exercises
30 practical exercises that will enable you to deal with absenteeism - quickly and effectively
Absenteeism can cost a company more than just money. There is not only the lost productivity, but the lost morale of other employees, the time and hassle to cover their work. Some absenteeism is genuine and unavoidable; the person is ill, or there has been a domestic crisis. Some absenteeism is unac... read more
Successful Leadership, 30 Practical Exercises
Help Managers Rise to the Challenge of Leadership
Leadership is a key skill of managers. This set of 30 practical exercises will help participants to fully understand this challenge. You'll have 30 practical exercises dealing with improving leadership that are:tried, tested and easy to use ideal for short timeslots packed with fresh ideas for deali... read more
