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About
This video describes the latest research on staff turnover and the special characteristics of call center staff. Learn how staff should be selected, inducted, managed and motivated in an ongoing way.
This program features psychologist Peter Quarry, interviewing
Penny Davis, Human Resource Manager, One 2 One, UK.
Penny Davis is a specialist when it comes to HR and call centres. She is head of HR at T-Mobile after years of experience in HR activities for BT, Cellnet and Chase Manhatten, and head of HR at One 2 One, a mobile network provider in the UK.
Penny did an MSc in Occupational Psychology at the University of London. Her particular areas of interest and research are employee commitment and turnover in call centres.
This is available as part of
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- Topics
- Selling Skills
- Teams
- Year of Release
- 1998
- Video Running Time (minutes)
- 14:00
- Featured Talent
- Peter Quarry
- Product Type
- Video
- Course ID
- LALC34
