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About
Don't let poor phone skills hurt your business repurtation. This training programme teaches the importance of effective telephone techniques and how to correctly identify customer wants and needs. It provides practical case studies, skills inventories, and personal action plans plus newly added exercises on how to manage difficult customers.
The package includes: Group Training video 25 minutes, Role-Play video 21 minutes, book, training manual and OHP masters
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- Topics
- Communication Skills
- Customer Service
- Telephone Skills
- Video Running Time (minutes)
- 46:00
- Featured Talent
- Lloyd C. Finch
- Product Type
- Video
- Course ID
- 863
Book, Training Manual and OHP Masters
