Feedback Techniques

One way to help people develop and grow is to use objective, non judgmental feedback. But like any other skill, it's one that your managers need to understand and then practise. With this learning video, you can show them how to use feedback on a daily basis, not just in formal appraisals or performance reviews. There are lots of clear illustrations, enabling you to demonstrate feedback skills being used in a constructive and supportive way. Best of all, you can use the suggested activities in the trainer's guide to encourage participants to practise these vital skills for themselves.

Learning includes:
* how to focus on what you see, not what you believe
* how to focus on behaviour, not personality
* why you should keep feedback neutral and not make judgements
* how to use feedback to inform, not to advise
* how to make feedback supportive, not threatening
* why it's important to keep feedback simple
* how to receive feedback, as well as how to give it

Especially relevant to:
* coaching
* appraisal interviewing
* objective setting
* performance management
* self-development
* communication skills
* team working
* problem solving
* motivation
* management development