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About
Award-winning film, based on the best selling book, designed to bring about a profound change of attitude in your organization and launch your company on the road to achieving total quality.
Wilkins' is a company where staff think that everything is going well. But in fact a series of seemingly unconnected errors: rejects, misdirected deliveries, damage from bad packaging, and invoicing errors have infuriated their most important customer and force them to take a long, hard look at the way they work.
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- Topics
- Quality and TQM
- Video Running Time (minutes)
- 32:00
- Product Type
- Video
- Course ID
- 43
Leaders Guide
Handouts
- Description
- Leaders Guide
Only preview versions of handouts can be viewed without a license.
