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About
How do you dazzle and delight dissatisfied customers? Why does "responsible freedom" motivate employees? Service breakdowns - disappointments and misunderstandings - inevitably occur, but don't have to translate into lost customers and lost revenue. Chip Bell and Ron Zemke present their six-step process to help organizations recover customers after a breakdown by using vignettes to analyze and illustrate the six steps.
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- Topics
- Customer Service
- Video Running Time (minutes)
- 20:00
- Featured Talent
- Chip Bell
- Ron Zemke
- Product Type
- Video
- Course ID
- 413
Exhaustive Leader's Guide & Participant's Workbook
