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About
In this video Sophie, the manager of our fictitious organisation wants to implement a company policy of providing good internal customer service to all fellow employees. She then realises that implementing an internal customer service strategy requires a little more work than passing around some memos and making a few stirring speeches. It involves a proper assessment of needs, establishing and writing service standards and involving everyone in a continuous improvement process.
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- Topics
- Internal Customer
- Video Running Time (minutes)
- 16:39
- Product Type
- Video
- Course ID
- 334
Leader's Guide
Handouts
- Description
- Leaders Guide
Only preview versions of handouts can be viewed without a license.
