Of all the challenges faced by Information Technology (IT) professionals today, developing strong interpersonal skills ranks as one of the biggest – and most critical. In fact, studies show their ability to work with people can make the difference between IT project failure and success.
Now trainers have a valuable resource to help them teach IT professionals these vital interpersonal skills. Interpersonal Skills Training for Information Technology Professionals is organized into five sections focused on these key interpersonal skills:
- Personality awareness
- Communication
- Conflict management
- Trust building
- Collaboration
By the end of the workshop, participants will be able to:
- Effectively deal with a variety of personality types
- Better meet the needs of their teammates and customers
- Effectively handle conflicts that arise with teammates and customers
- Enhance trust with teammates and customers
- Work collaboratively with teammates and customers
Ready to use and loaded with enlightening exercises, the program contains everything necessary to design and deliver 2 ½ day workshops all in one place – including objectives, timing issues, presentation methods, equipment and supplies, and notes for the facilitator. The five sections are organized by exercises so that each successive exercise builds on skills learned in earlier exercises, creating a seamless – and painless – way for IT professionals to enhance their interpersonal skills.
