Insights are a unique type of training resource. Each 'incident' presents, in dramatized form, an episode that reflects an issue or problem of importance to managers. The material can be used in many different training contexts to stimulate analysis, discussion and recommendations for action.
There are photocopiable task sheets for participants, while support material for the trainer includes a statement of learning objectives, supplementary questions and details of relevant books, videos and other training resources.
The present volume contains thirty-one incidents, covering the key skills of management and set against a wide variety of organizational backgrounds. They are indexed by skills area.
Contents:
All pals together; Am I in trouble?; A pie and a pint; A slap in the face; A word in your ear; Beat the boss; Choice words; Coffee! I bring a flask nowadays; Come on, Brian; Food for thought; Health hazard; How do you put up with her?; If only I had checked earlier!; Interviews don't tell you everything; Is this really my problem?; Just leave it to me; Keeping out of the kitchen; Let's call the whole thing off; Making friends and influencing people; More lame excuses; New ideas, old principles; No more cultural noises!; On yer bike!; Operation rightsizing at Granby; Another fuss about nothing?; Promises, promises; Terry's new lads; The customer may be king, but do the servants know?; Why can't they do what they're asked to do?; You want me to do what?; Cracks in the 'glass ceiling'?; Additional learning resources.
About the Author: Graham Kelly is Head of the Department of Management Development at the University of Central Lancashire. He has over 20 years' experience of management training and development, has written extensively on management topics and is co-author of Training Workshops for Developing Managerial Effectiveness Volumes 1 and 2, Quality Triggers and Customer Service Triggers.
Roger Armstrong is Senior Lecturer in Management Development at the University of Central Lancashire. He is a member of the Institute of Personnel and Development and the National Chair of the Society for the Advancement of Gaming and Simulation in Education and Training (SAGSET). He is co-author (with Graham Kelly) of three other collections of training materials.
Reviews:
'If your management training cries out for a case study, you will probably find a suitable one in this collection' Training Officer
