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About
You can't beat the personal touch, and this programme shows how to use it to conquer the modern business bogy of bad cash flow. Where letters and threats just antagonise, the planned and controlled telephone call can make it very difficult for the debtor to delay payment.
With humour, shrewd insight and realistic demonstrations, this video explains:
How to define each type of debtor and choose the approach that works for each
How to plan the call, make and control the call
How to agree and implement follow up action
Key Learning Points:
Attitude is crucial
Ask the right questions properly
Take away the reason not to pay
Get the money and keep the customer
Running Time:
Main Video: 25 minutes
Summary Video: 6 minutes
With humour, shrewd insight and realistic demonstrations, this video explains:
How to define each type of debtor and choose the approach that works for each
How to plan the call, make and control the call
How to agree and implement follow up action
Key Learning Points:
Attitude is crucial
Ask the right questions properly
Take away the reason not to pay
Get the money and keep the customer
Running Time:
Main Video: 25 minutes
Summary Video: 6 minutes
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- Topics
- Finance and Accounting
- Telephone Skills
- Length
- 25 mins + 6 mins
- Product Type
- Video
- Course ID
- 2938
