This is a completely updated and expanded new edition which recognises that managers, supervisors, team leaders and others are now increasingly responsible for training and developing their staff. To this end, each of the activities includes optional additional guidance, for the non-trainer, in the form of context and background information and further advice on processing.
The authors alert the facilitator to possible pitfalls and suggest ways of overcoming them. The first activity is for the training of managers, supervisors and others in facilitation skills. Subsequent activities are grouped under four headings:
* Beginnings & Endings: icebreakers, course review & course closure activities
* Perceptions: to identify and address issues which stem from assumptions and presumptions about self, people and groups
* Communicating: to develop interpersonal skills, verbal and non-verbal
* Empowerment: to identify and practise ideas and techniques which enable people to take more responsibility and authority over their own actions.
All reproducible materials including briefing sheets and handouts, are supplied in the form of photocopy masters, as well as on Computer Disk making the manual extremely easy to work through whilst enabling you to edit and customize your material in a way that was never before possible.
