It's A Way Not A Day

Many organizations develop values statements. Sometimes they even set aside a special day to announce those values so everyone is clear on "what we believe". But all too often, once the big day is over and people settle back into their routines, the organization's values are rarely at the center of employee's daily thoughts and conversations.

But today's customers are searching for organizations that are not afraid to say what they stand for and then deliver it with integrity. With It's a Way Not a Day, you will learn how one organization, Ranken Jordan Pediatric Specialty Hospital, anchors its values into the hearts and minds of its employees -- resulting in 98% customer satisfaction and 97% employee retention.

Learn how your organization can get clear on its values and live them more consistently with a three-step process:

• Proclaim It - When you publicly tell people what you stand for, they expect it of you-and you expect it of yourself. When you tell your story, it helps you live your story.
• Live It - An effective team consistently lives the values it says it believes in. Your values are a lens that help you see clearly if your actions line up with your intentions.
• Celebrate It - When we celebrate each other regularly for living our values, it strengthens relationships and reinforces what we are trying to achieve.

No matter what industry you are in, these strategies will help you live your values with more commitment and awareness. Key learning benefits include:

• Customers know what to expect from you, increasing accountability and performance.
• Teammates know what to expect from each other, increasing trust.
• People feel appreciated for their efforts, increasing passion and commitment.