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About
The good news about receiving a call from any angry customer, is that we have an opportunity to rectify the situation. The angry customers you don’t hear from are probably gone for good. In this program we’ll show you how to deal with angry customers and increase the effectiveness of your call.
Here are just some of the points we have covered:
• Managing Customer dissatisfaction
• Taking control of the call
• Always use the customers name
• Have comprehensive product knowledge
• Aim at fulfillment of customers needs
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- Topics
- Telephone Skills
- Video Running Time (minutes)
- 22:00
- Product Type
- Video
- Course ID
- 2044
Leaders Guide
Handouts
- Description
- Leaders Guide
Only preview versions of handouts can be viewed without a license.
