Interpersonal Communication

Overview------------This training program: * describes three basic levels of listening and identifies common mental habits that are barriers to effective listening, * describes how to use awareness of nonverbal communication to ensure effective interpersonal communication, * describes common types of ineffective responses and explains what empathic responses are and how they can be used for effective interpersonal communication, * explains what constructive feedback is and describes how constructive feedback can be used for effective interpersonal communication, and * describes techniques that can be used to deal with people who become emotional on the job. Subjects------------Understanding Other People * UNDERSTANDING WHAT PEOPLE SAY * UNDERSTANDING UNSPOKEN SIGNALS Responding Appropriately * TYPES OF RESPONSES * CONSTRUCTIVE FEEDBACK * DEALING WITH EMOTIONAL PEOPLE