Managing A Work Group

Overview------------This training program: * lists guidelines for setting effective performance goals and explains how expectations affect performance, * explains how a mutual reward system can increase productivity and how a supervisor can use feedback to build high performance, * describes benefits of group involvement and techniques that can be used to build group involvement, * describes benefits of effective training and pitfalls to avoid during training, * describes problems that can lead to poor performance and ways to increase employee motivation, and * describes three general styles of interacting with people and ways to practice assertiveness. Subjects------------Developing High Performance * SETTING GOALS * PROVIDING REINFORCEMENT * BUILDING INVOLVEMENT Maintaining High Performance * TRAINING * DIAGNOSING PERFORMANCE PROBLEMS * INTERACTING WITH PEOPLE