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5 Managing a distressed caller

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: This is a video chapter of

Part 2 - Difficult Call and Outbound Calling

DVD style course with completion certificate only

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About Chapters

About

Part 2 - Difficult Call and Outbound Calling

Chapters

Chapter

2 Review of basic call techniques

3 Managing anger

4 Dealing with the unexpected

5 Managing a distressed caller

6 Poor call handling

7 Delivering bad news and Taking ownership

8 Principles of outbound calling