Business Etiquette

Getting to know someone, whether that person is a customer, associate or supplier requires the knowledge of basic social protocol to develop a meaningful relationship.

Understanding how to maintain that relationship with intelligent "day to day" interaction is also crucial to harmony and productivity in the workplace.

In this video you will meet an interesting team of individuals who work at a prestigious Museum. Greg is the president and Peta is an experienced marketing administrator who has been interviewed for a position. Greg thinks she is great and is excited about her joining the team. There is only one thing left to complete the negotiations. Peta wants to spend a day at the museum getting to know the people who work there.

Jeremy, Lauren and Warren are dedicated curators who willingly accept the task of giving Peta a guided tour of their work environment. However, when Greg calls Peta the following day, she declines the position. What went wrong?

They meet in Greg's office for a serious debrief on how Peta's day at the museum progressed. Our video follows their experiences and gives each of them a second chance to correct their behavior.

Once the team learns a few important tips on workplace etiquette, the guided tour of the museum is a huge success. Maybe Peta will have a different answer for Greg when he calls her the second time.

Workplace etiquette can mean the difference between success and failure. This new video training package is designed to raise awareness and reinforce those social skills so important to teamwork, professionalism and productivity. Skills like:

• The importance of introductions
• The value of being interested in other people
• The value of being considerate of other people's feelings
• How to give and receive compliments graciously
• How to own up when you've done something wrong
• How to make and receive apologies
• How to keep a conversation flowing
• The importance of basic table manners and social niceties
• Some basic email etiquette